The Toshiba Advantage

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The Toshiba Advantage

Transform the way you do business with Managed Technology Services from Toshiba

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With Toshiba Advantage Managed Technology Services, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance with robust real-time monitoring of your critical network and desktop devices, we safeguard the reliability and stability of your IT assets.

Your IT systems investment should be a plus for business growth rather than a minus – a drain on profitability. The Toshiba Advantage remote-monitoring tools, back-office services, and software options provide cost-effective IT management to guarantee your systems operate as required, delivering the ROI you expect.

And, when you have the Toshiba Advantage, you gain the ability to instantly scale IT – up or down – as your business grows, consolidates, or optimizes. This means you’ll always have just the right amount of IT staff and support your organization needs – no more, no less.

Whether you’re looking for a turn-key managed technology services provider or ways to assist your existing IT staff by co-managing IT support, Toshiba Advantage is flexible and scalable to meet the needs of your organization.

The Toshiba Advantage

Transform the way you do business with Managed Technology Services from Toshiba One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With Toshiba Advantage Managed Technology Services, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance with robust real-time monitoring of your critical network and desktop devices, we safeguard the reliability and stability of your IT assets.
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Your IT systems investment should be a plus for business growth rather than a minus – a drain on profitability. The Toshiba Advantage remote-monitoring tools, back-office services, and software options provide cost-effective IT management to guarantee your systems operate as required, delivering the ROI you expect. And, when you have the Toshiba Advantage, you gain the ability to instantly scale IT – up or down – as your business grows, consolidates, or optimizes. This means you’ll always have just the right amount of IT staff and support your organization needs – no more, no less. Whether you’re looking for a turn-key managed technology services provider or ways to assist your existing IT staff by co-managing IT support, Toshiba Advantage is flexible and scalable to meet the needs of your organization.

Proactive Managed Technology Services

The average small and midsize business (SMB) spends 6.4% of its revenue on information technology, with a surprising 80% of the cost coming after the initial purchase. Acquiring new technology isn’t nearly as expensive as keeping it performing well. Unfortunately, a reactive approach to maintaining your IT networks is the most costly, resulting in lost productivity, dissatisfied customers, and enormous repair costs. As your full-service IT provider, Toshiba offers a complete suite of Managed Technology Services to keep you one step ahead of any potential problem, giving you peace of mind and letting you focus on driving your business forward instead of IT problems.
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24/7/365 Advanced Performance Monitoring so all critical network devices in your system, including servers, desktop PCs, mobile devices, routers and switches, are operating properly. We’ll find and fix the little problems before they become big ones, in many cases before you’re even aware that there’s an issue.

Scheduled Preventative Maintenance of servers, desktop computers, other network devices for optimum performance, reliability and security.

Scheduled Network and Security Assessments let you know of any potential problems that fall outside safe parameters.

Security Management with effective solutions to keep your business protected from viruses and malware

Patch Management of all Windows servers and PCs, so your system will have the most up-to-date security and system patches, helping to optimize performance and minimize security risk.

Dedicated vCIO (Virtual Chief Information Officer) is when too much of your professional time and resources are spent outside of your interest and expertise, and IT issues distract you from growing your business, it’s time for a dedicated Toshiba vCIO. Thoroughly understanding and watching over your systems will be our job, not yours, and you can rest assured that your dedicated vCIO will be your go-to expert for technology planning, budgeting, and strategic direction. Your dedicated vCIO is included at no additional cost as part of the Toshiba Advantage.

Technology Roadmap and with the Toshiba Advantage, we’ll help you create a Technology Roadmap to reach your goals, providing a framework to forecast, and help you plan for future needs. This roadmap will allow us to understand how we can help you leverage technology to meet your business objectives.

*And your dedicated vCIO will advise when to add new products or processes and/or take advantage of emerging technology to achieve your short and long-term goals.

Network Operations Center offers a team available to assist with support needs, delivering support remotely, and actively monitoring your systems for critical failure.

Quarterly Network Health Review of your network, provided in concise, easy-to-understand business terms, not techno jargon.

These essential services are highly scalable and available for a small, fixed monthly fee that lets you avoid surprises in your network…and on your bottom line.

IT Staff Augmentation - Toshiba can also augment your existing IT staff, whether a large department, a single Network Administrator, or a part-time IT support person. Our certified, skilled and experienced IT teams are ready to supplement your needs, so your IT staff can focus on greater priorities and projects.

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Remote Management & Monitoring

We’re your IT PARTNER, not provider

Remote Management & Monitoring

We’re your IT PARTNER, not provider

We understand why your critical business services are so important to your daily operations. This is why we spend so much time aligning our technology to support your initiatives. The Toshiba Advantage Managed Technology Services program relies on our 24x7x365 SaaS-based network monitoring coupled with a preventative maintenance component that ensures optimum uptime for your business.

This solution is so effective that our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risks is dramatically reduced, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.
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This solution is so effective that our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risks is dramatically reduced, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.

Network Monitoring and Care

Toshiba tracks and analyzes your network activity 24/7/365. We utilize active-yet-unobtrusive software to track and analyze your server activity around the clock.

When a system or function fails to work properly, an alert is generated and our team will immediately investigate the issue. Once the problem is identified, we work quickly to remedy it bringing in additional resources as needed.

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Our fully-Managed Technology Services suite is designed to provide you with 24/7/365 peace of mind, freeing you to focus on driving your business forward. We monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more.

We’ll catch (and fix) the little problems before they become big ones – in many cases before you’re even aware that there’s an issue.

Mobile Device Management (MDM)

Smartphones and tablets continue to flood the workplace, bringing a new level of connectedness and opportunities for efficiency. But businesses everywhere are racing to find ways to regulate and manage these mobile devices appropriately.

To support today’s bring-your-own-device (BYOD) movement, you’ll need a mobile device management (MDM) solution that keeps your employees happy – and keeps you in control. Your employees want to maintain one device for both work and play – they want to access corporate email, then check Facebook, jump back to email, and over lunch review an upcoming presentation. Our MDM solution is designed for this need for “dual personas.”

So go ahead, let your employees leverage their devices – and rest assured that critical business data and applications will remain safe, secure, and accessible. On your terms. Toshiba Advantage MDM is an affordable, easy-to-use cloud platform containing all of the essential functionality for end-to-end management of today’s mobile devices, including iPhone, iPad, Android, Kindle Fire, Windows Phone, and BlackBerry mobile digital devices and smartphones – without compromising the user experience, security or privacy.

MDM includes
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IT Security - a top concern for SMBs

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Help Desk

Professional, Certified Experts to Support Your Business


Help Desk

Professional, Certified Experts Supporting Your Business

Full Problem Resolution and Expert Customer Service
Computers crash, passwords are lost, email stops working. In the IT world, the list of potential issues goes on. Without proper technical support in place, these problems can bring your business to an abrupt – and potentially costly – halt.

With Toshiba Advantage Help Desk, you can enjoy peace of mind, knowing that our HDI Certified technicians can quickly and efficiently resolve even your most complex technical problems. That’s because our help desk is a seamless extension of our proactive remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

When you call the Toshiba Advantage Help Desk, you can expect to speak with a live person in less than 40 seconds. And over 86% of help desk calls are resolved in an average of 15 minutes. If you’re too busy to call, you can also communicate with our help desk technicians through our convenient desktop chat agent or via e-mail. The choice is yours.

All of our technicians receive regular training, coaching, and quality review to continuously sharpen their skills – and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery. Our technology certifications include:

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Business
Continuity

Unparalleled Peace of Mind

Business Continuity

Fully Managed Backup and Disaster Recovery (BDR)

What if the power in your office fails tonight and all your computers crash? How quickly can you recover? And most importantly, at what cost? The costs and risks associated with downtime are skyrocketing – not to mention the damage your brand and reputation can suffer in the event of a disaster. According to the U.S. Department of Labor, 93% of companies that experience a data-related disaster go out of business within five years – even if they can recover in the short term.

Don’t become a statistic. The Toshiba Advantage Business Continuity solution is more than just backups – it’s expertly and proactively monitored backups to ensure things are working as expected. And with our expertise, we can revive your network again quickly following any unplanned downtime. Your employees can be operating productively again in no time.

Business Continuity

Fully Managed Backup and Disaster Recovery (BDR)

What if the power in your office fails tonight and all your computers crash? How quickly can you recover? And most importantly, at what cost? The costs and risks associated with downtime are skyrocketing – not to mention the damage your brand and reputation can suffer in the event of a disaster. According to the U.S. Department of Labor, 93% of companies that experience a data-related disaster go out of business within five years – even if they can recover in the short term.

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Don’t become a statistic. The Toshiba Advantage Business Continuity solution is more than just backups – it’s expertly and proactively monitored backups to ensure things are working as expected. And with our expertise, we can revive your network again quickly following any unplanned downtime. Your employees can be operating productively again in no time.

Unparalleled Peace of Mind

The Toshiba Advantage Business Continuity solution includes features like continuous data protection, cloud-based replication and recovery of critical data, emails, reports – and more. Our data backup and continuity solution ensures your critical information is secure, backed up and accessible whenever you need it – even during a network failure or a disaster – so you’ll never have to worry about data loss again, and all for one low, fixed monthly price per protected server.

  • Complete server volume image
  • Onsite and offsite solution
  • Virtualization of failed servers
  • Bare metal restores to dissimilar hardware
  • 24×7 monitoring and management
  • Exchange mailbox/message recovery
  • SQL server database/table recovery
  • Backups as frequent as every 15 minutes
Superior Data Recovery Capabilities!
  • Recover from any backup version
  • Recover an individual file
  • Perform a point-in-time recovery
  • Perform a full system recovery
  • Protect against data-loss from ransomware.

Unparalleled Peace of Mind

The Toshiba Advantage Business Continuity solution includes features like continuous data protection, cloud-based replication and recovery of critical data, emails, reports – and more. Our data backup and continuity solution ensures your critical information is secure, backed up and accessible whenever you need it – even during a network failure or a disaster – so you’ll never have to worry about data loss again, and all for one low, fixed monthly price per protected server.

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  • Complete server volume image
  • Onsite and offsite solution
  • Virtualization of failed servers
  • Bare metal restores to dissimilar hardware
  • 24×7 monitoring and management
  • Exchange mailbox/message recovery
  • SQL server database/table recovery
  • Backups as frequent as every 15 minutes
Superior Data Recovery Capabilities!
  • Recover from any backup version
  • Recover an individual file
  • Perform a point-in-time recovery
  • Perform a full system recovery
  • Protect against data-loss from ransomware.
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Network Assessment

How healthy is your network?

Network Assessment

Network and Security Assessments How healthy is your overall network? We’ve found that 9 out of 10 computer networks we analyze have potentially serious problems sitting undetected, including security risks, design flaws, configuration issues with both hardware and software, and more. Uncorrected, these problems increase risks of unauthorized access, business interruptions, loss of data integrity, and other costly technical problems. As a leader in technology, let us answer any questions you have about Toshiba Advantage Managed Technology Services. We’ll show you the simplest and most affordable way to keep your IT network in top form.
To start, we suggest our no-obligation network assessment by one of our expert vCIOs (Virtual Chief Information Officers.) We will meet with your team and provide you with recommendations on problems to fix – how to get more from your existing technology – how to get increased mobility – how to better lock-down your sensitive information – and much more. Our unique process has many benefits, including:
  • No software installed, so no-one will know – including your current IT provider -- unless you want them to.
  • No agents or probes living on your network for days, weeks, or longer. An average, mid-sized network is scanned quickly – taking around 30 minutes in total.
You’ll get an Executive Summary which will provide you with an overview of the devices on the network along with a network Risk Score and analysis of each potential issue. We will be prepared to review this document with you, discuss in detail the findings, answer your questions and provide specific recommendations.

Network Assessment

Network and Security Assessments How healthy is your overall network? We’ve found that 9 out of 10 computer networks we analyze have potentially serious problems sitting undetected, including security risks, design flaws, configuration issues with both hardware and software, and more. Uncorrected, these problems increase risks of unauthorized access, business interruptions, loss of data integrity, and other costly technical problems.
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  As a leader in technology, let us answer any questions you have about Toshiba Advantage Managed Technology Services. We’ll show you the simplest and most affordable way to keep your IT network in top form. To start, we suggest our no-obligation network assessment by one of our expert vCIOs (Virtual Chief Information Officers.) We will meet with your team and provide you with recommendations on problems to fix – how to get more from your existing technology – how to get increased mobility – how to better lock-down your sensitive information – and much more. Our unique process has many benefits, including:
  • No software installed, so no-one will know – including your current IT provider -- unless you want them to.
  • No agents or probes living on your network for days, weeks, or longer. An average, mid-sized network is scanned quickly – taking around 30 minutes in total.
You’ll get an Executive Summary which will provide you with an overview of the devices on the network along with a network Risk Score and analysis of each potential issue. We will be prepared to review this document with you, discuss in detail the findings, answer your questions and provide specific recommendations.    
Category What we uncover
Hardware Servers, Workstations, Printers, and non-AD devices (like switches/routers/printers) · Old Computers which are still joined to the domain and have not been removed
Software Systems with missing Patches / Service Packs / Security Updates Local accounts (per-system) with weak/insecure passwords Systems with missing Anti-Virus, Anti-Spyware, or firewall misconfiguration
Configuration Security policy inconsistency across network servers/computers Outbound system access that should be blocked Lack of Content Filtering (Social Media, Entertainment, Pornography, Illegal Downloads)
Accessibility Misconfiguration of user access to Network Shares Which users have Mailbox Delegate Access (send on behalf of, access other mailbox) Membership to Email Distribution Groups
Security Risks Old user accounts which still have access and have not been properly disabled Internal systems with open ports that pose a potential security risk External issues which put your network at risk of business disruption or data loss
There’s absolutely no obligation to retain us – but we know that if we find a serious problem hiding on your network, you’ll want to take prompt action to correct it, and you might just need our help! If so, we’ll provide you with a quote to remedy the situation.
There’s absolutely no obligation to retain us – but we know that if we find a serious problem hiding on your network, you’ll want to take prompt action to correct it, and you might just need our help! If so, we’ll provide you with a quote to remedy the situation.

READY TO GET STARTED?

Call 866.743.3393 or e-mail simplify@tbs.toshiba.com to schedule your free network assessment (a $1,250 value).

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Toshiba - Known the World Over

Toshiba Business Solutions is a trusted provider of innovative technology and creative solutions to help companies work more efficiently in today’s ultra-competitive business environment. A leader in technology and innovation since 1999 - with headquarters in Irvine, California - Toshiba is an independent operating company backed by the powerful resources of Toshiba Corporation, one of the Fortune Global 500 top companies.

TOSHIBA’S QUALITY COMMITMENT

The Toshiba Quality Commitment is our guarantee that you’re getting the utmost in advanced technology, dependability, service and support. Toshiba stands squarely behind our promise with complete-satisfaction assurance. Everything we do contributes to that goal—from setting the industry standard for research and development, to providing instant access to Toshiba support experts. Simply put – if you’re not satisfied, we’re not satisfied. Nothing compares to Toshiba quality – guaranteed.

COMMITMENT TO LOCAL COMMUNITIES

Toshiba Business Solutions takes great pride in our local communities. Collectively we understand the importance of being involved and giving back. We partner with organizations that truly make a difference in the quality of life in our communities. That’s part of Toshiba’s local-direct business approach – global strength, with personalized, local support and community engagement.
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New Priorities for IT Outsources

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